DISCLAIMER: PLEASE TAKE NOTE THAT ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE WWW.YESMADAM.CO.IN / MOBILE APPLICATION OR PURCHASES MADE OTHERWISE FROM NOTION ONLINE SOLUTIONS PRIVATE LIMITED INDICATES YOUR AGREEMENT TO THESE USER TERMS AND CONDITIONS OF USE SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING.
1.1 The present document shall constitute and be deemed to be electronic record as defined and in accordance to the provisions of the Information Technology Act, 2000 and the rules made there under, applicable to electronic record, as well as any amended provisions including but not limited to legislations stipulated in various statues relating to electronic records. This electronic record is generated by a computer system and does not require any physical or digital signatures.
1.2 This document is being published on WWW.YESMADAM.CO.IN and its Mobile Application in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011.
2.2 By agreeing to these Terms, You hereby agree to the following: (i) That You are at least 18 years of age or older to consent to these Terms. (ii) That You have the power to enter a binding contract with Us and are not barred from doing so under any applicable laws. (iii) That any registration information that You submit to Us is true, accurate and complete, and You agree to keep it that way at all times.
6. Will my room be cleaned-up after the service.
No need to worry about the aftermath. YES MADAM stylist will ensure your room is cleaned up and returned to its original state before leaving.
Use of the Website and/or the App as well as other services provided by Yes Madam are available only to persons who can enter into a legally binding contract under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website/App or place orders telephonically. If You are a minor i.e. under the age of 18 years, You shall not register as a member of the Website/App and shall not transact or use the Website/App or avail any Services. It is however clarified that whilst registering as a member of the website or placing any order telephonically, Yes Madam shall solely rely upon the information provided by You and representations made. In the event the information provided is found to be incorrect, You undertake to indemnify Yes Madam and hold Yes Madam harmless against any third party civil or criminal claim.
For any purchases to be made through the Website/App directly it is mandatory for You to become a member. Upon registering Yourself, You will receive a One Time Password (OTP) and account designation upon completing the Website/App's registration process. Every time You log in, You will require Your handheld telephonic device to complete the log in. Each time You log in, You will be assigned an unique OTP. You are responsible for maintaining the confidentiality of the OTP and account, and are fully responsible for all activities that occur under Your account. You agree to (a) immediately notify Yes Madam in case of any unauthorized use of Your account or any other breach of security, and (b) ensure that You exit from Your account at the end of each session. Yes Madam cannot and will not be liable for any loss or damage arising from Your failure to comply with this clause.
4.1 You understand and agree that by registering with Yes
Madam, You will be able to opt for wellness, grooming and beauty
services (Service) within the premise and comforts of Your
home. Yes Madam is only an aggregator/marketplace for technicians
of different grades and caliber.
4.2 The rates that apply to our technicians are basis their skill and training, depending on which our technicians charge up to Rs 12/- per minute for their services. However, the ratings for all our technicians are dynamic and driven by customer feedback and are therefore subject to change from time to time.
4.3 At Yes Madam, all appointments are booked online through our Website/App or telephonically and are subject to availability of technicians and service slots. In the event You have booked an appointment, and our technicians fail to reach You on time, every attempt will be made to inform You of such delay. However, our maximum liability under any and all circumstances shall be limited to rescheduling the appointment to the next convenient available time slot.
5.1 By choosing to opt for a home service a service You
understand and agree that while our aim is to deliver a great
service experience every time, there are certain obligations on You
as Customer as well. i. You shall be liable to make complete
payment for all Services availed as per the invoice presented to
You after use of Services which shall include service fees, product
costs and statutory taxes. ii. You shall ensure that there is no
misuse, soiling and/or damaging of any of the devices/products
(technical and/or non-technical) used by the technicians. iii. You
shall not at anytime ask the technician to commit/omit doing any
act that is contrary to the model adopted by the technicians in
course of rendering Services. Our technicians have the right to
refuse a service request from the Customer for any reason
whatsoever. In case of any grievance in this regard, You are
advised to kindly contact our customer care for complaints and
assistance. iv. You or any member within Your home premise, shall
not at any point misbehave with our technicians, harass or use
abusive language or use physical violence and/or behave in any
manner that is unlawful. In the event You are unhappy with the
Services, You may ask our technicians to leave, followed by lodging
a complaint/feedback on our Website/App. We will get back to You
with specialized assistance within 24 hours of receipt of the
5.2 Yes Madam endeavors to provide a comfortable and flawless experience to all its customers. However, in case of any loss or damage suffered by the Customer arising directly out of the technician's fault and solely attributable to the negligence of the technician in course of rendering Services, the total liability of Yes Madam shall in all cases be limited to an amount not exceeding Rs 15,000/- (Rupees Fifteen Thousand Only) subject to a detailed enquiry and inspection by Yes Madam. Yes Madam shall not be liable for any damages of any kind arising from the use of the Services in case such damage is incidental, punitive, and consequential.
5.3 Yes Madam encourages all its Customers to take full responsibility of their belongings. In case any items or belongings of the Customer is found to be missing post availing Services, the Customer shall have to notify Yes Madam within twenty four (24) hours from the time of availing such Services. Yes Madam shall try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same.
5.4 If the Customer suspects any wrongdoing (legal or illegal) or has any complaint in respect of the Services or regarding the technicians, the Customer is encouraged to inform Yes Madam of the same in writing within 24 hours of using the Services of Yes Madam. Yes Madam shall not be liable for the conduct of its technicians.
5.5 Cancellation of Services - In the event the Customer has booked a service on the Website/App and made an online payment for same, Yes Madam shall send a message using Short Messaging Service (SMS)/Whatsapp to the designated contact number of such Customer, confirming such Services and acknowledging such payment. In the event the Customer cancels the appointment, once the payment for the same is made, the Customer shall have the following options for refund: i. Refund of entire amount paid, in to the designated bank account of such customer. This may take up to 14 working days depending on the bank of the customer. ii. Refund of entire amount paid, into the Yes Madam Wallet of the Customer. The amount shall remain in the Customer's wallet, and may be redeemed by the Customer on their next purchase.
6.1 Unless otherwise indicated or anything contained to the
contrary or any proprietary material owned by a third party and so
expressly mentioned, Yes Madam owns all Intellectual Property
Rights to and in the Website/App, including, without limitation,
any and all rights, title and interest in and to copyright, related
rights, patents, utility models, trademarks, trade names, service
marks, designs, know-how, trade secrets and inventions (whether
patentable or not), goodwill, source code, meta tags, databases,
text, content, graphics, icons, and hyperlinks. You acknowledge and
agree that You shall not use, reproduce or distribute any content
from the Website/App belonging to Yes Madam without obtaining an
express authorization from Yes Madam.
6.2Notwithstanding the foregoing, it is expressly clarified that You will retain ownership and shall solely be responsible for any content that You provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which You may upload, transmit or store when making use of our Services. However, with regard to the product customization Service (as against other Services like blogs and forums) You expressly agree that by uploading and posting content on to the Website/App for public viewing and reproduction/use of Your content by third party users, You accept as the User whereby You grant a non-exclusive license for the use of the same.
Prices for products and Services are described on our Website/App and are incorporated into these Terms by reference. All prices are in Indian rupees and are subject to change at the sole discretion of Yes Madam without prior notice to the Customer.
9.1 Yes Madam may de-register You from its platform and/or
terminate Your use of the Website/App or its Services if it
believes, in its sole and absolute discretion that You have
breached, violated, abused, or unethically manipulated or exploited
any of these Terms.
9.2 Notwithstanding anything mentioned in 9.1 above, these Terms will survive indefinitely unless and until Yes Madam chooses to terminate them.
9.3 If You or Yes Madam terminates Your use of the Website/App or any Service, Yes Madam may delete any content or other materials relating to Your use of the Service and Yes Madam will have no liability to You or any third party for doing so.
9.4 You shall be liable to pay for any Service or product that You have already ordered / used till the time of Termination by either party whatsoever.
This Agreement shall be governed by and interpreted and construed in accordance with the laws of India. In the event of dispute between the parties pertaining to these Terms as well as for any Service/product sold by Yes Madam through the Website/App or for bookings made telephonically, the same shall be subject to the exclusive jurisdiction of the of the courts at Delhi
If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.
We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms at any time without any prior notification to user(s) and the amended and revised Terms shall be effective forthwith. Your continued use of our Services will signify Your deemed acceptance of the revised Terms.